Join the DDA or

Phoned repeat prescription orders can continue

Minister says online option is not possible for everyone

August 7th 2020

Tagged: DM Zone news Dispensary guidance news England

By Charles Gladwin

Practices should continue to provide a repeat prescription ordering service that meets the needs of its patients. This can include online and telephone services, the pharmacy minister has said.

Responding to a written question, Jo Churchill said that NHS England and NHS Improvement had informed her department “that the National Health Service nationally has not cancelled any facility for repeat prescriptions.

“While ordering online has proven hugely popular because of the convenience and ease, we know this will not be possible for everyone. National guidance is clear that every local practice must put in place a system for repeat prescriptions, which can include online and phone orders, to meet the needs of their own patients.”

The statement was in response to Mary Glindon, MP for North Tyneside, who asked what consultation had there been with patients regarding GP surgeries ceasing to take repeat prescription orders over the telephone from September 1st 2020.

An article in the i newspaper (July 12th) reported: “New guidance from NHS England that encourages doctors’ surgeries to abandon taking repeat prescription requests by phone could leave millions of elderly and vulnerable patients without access to vital medicines.”

The question was submitted on July 15th and answered on August 5th.